Use casesWhat Pulse is built to catch

Intermittent does not mean random.

These are the failures that burn months: everything “looks fine” until it doesn’t, and the fault boundary is unclear. Pulse is designed to surface the degradation windows, correlate what moved together, and narrow the problem space fast.

Busy‑hour collapse

“It only breaks when the business is busy.”

Packet loss bursts, robotic audio, stalled APIs, offline tills—yet nothing is “down” and SNMP looks calm.

Pulse helps by revealing synchronous degradation windows and recurring time patterns that point to capacity behaviour (microbursts, policing, buffers, asymmetric load).

Multi‑site WAN ambiguity

“Local works. Central is slow.”

Browsing is fine, printing is fine, but central services feel laggy. VPN dashboards are green. Links are “up”.

Pulse helps by comparing sites over time and showing which locations degrade in lockstep—often pointing to a shared carrier region, path, or SD‑WAN/MPLS route.

DNS limbo

“Some users resolve. Others hang.”

SaaS logins fail randomly, apps blame identity, engineers flush caches and restart resolvers… and the problem keeps coming back.

Pulse helps by making DNS‑specific degradation visible as a timeline and correlating it with network quality windows—so you can prove it’s transport, not “the app”.

Identity instability

“MFA is slow. Token refresh fails.”

Microsoft 365, Azure AD, Okta, AD hybrid setups: intermittent login failure is one of the hardest symptoms to get taken seriously.

Pulse helps by tracking the external dependencies that matter and showing when identity endpoints degrade alongside other services—ending the argument quickly.

VoIP and UC blame loops

“Calls are bad, but it’s never happening now.”

The PBX blames the network. The network blames the ISP. The ISP wants packet captures “during the fault”.

Pulse helps by tracking loss and jitter behaviour over time so you can show exactly when quality thresholds were crossed—without needing a perfect capture window.

Routing drift

“Nothing is down. Everything feels slower.”

Latency creeps, routes change, and nobody notices until SLAs and patience break.

Pulse helps by making slow drift obvious via baselines and comparisons—so “the app feels slow” becomes a measurable change event.

Third‑party disputes

“Each vendor says it’s not them.”

Payment processors, EDI gateways, logistics APIs, banking links—every hour matters.

Pulse helps by exporting neutral, time‑stamped evidence you can attach to tickets and escalation threads.

Change‑induced weirdness

“We changed something… now it’s odd.”

Firewall replacement, QoS tweaks, circuit swaps, service migrations: no big outage, then a week of slow pain.

Pulse helps by making before/after comparisons easy and giving you a timeline you can use to justify rollback or confirm safety.

The point isn’t monitoring. It’s certainty.

Pulse helps you go from “we think” to “we know”—with evidence.

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